Payment and Shipping Information
These terms of Payment and Shipping Information form part of the 3D Workshop (Pty) Ltd (‘we’ or ‘us’) terms and conditions.
PAYMENT
1 How to pay us
You can pay us via the Netcash gateway using one of the following options:
• Credit card
• Instant EFT
• Debit card
• Direct bank deposit
We do NOT accept payment by:
• Cash on delivery
2 Specific warranties you make when making payment
If you are using a credit or debit card you warrant (guarantee) that:
• You are authorized to use the credit or debit card, and
• There are sufficient funds for the order.
If you are using a direct bank deposit then you warrant (guarantee) that you will make the payment within 3 days from when the order is placed. If your payment is not reflected within this time the order will be cancelled.
Our banking details are:
• 3D Workshop (Pty) Ltd
• FNB
• Account No: 63152111430
• Branch No: 230732
• Branch: Woodlands Boulevard
3 Errors in purchase prices
While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.
SHIPPING AND DELIVERIES
4 Shipping / delivery methods
Our goods are delivered by means of:
• The Courier Guy Locker (previously PUDO)-
5 Changing of delivery address
We use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.
6 Shipping / delivery costs
The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned then the cost of delivery is included in your order.
There are no delivery charges for electronic goods.
7 Delivery times
Deliveries will be made business days (i.e. not on weekends or public holidays)] during business hours which are 08h00 to 16h00.
Normally the information in the order will indicate how long it will take before your goods are delivered. If this information is not included then the normal delivery times are 5 days from the date of your order. If you have not received your goods within 5 days after you placed your order, please contact us with your reference number so that we can help sort it out.
If we discover we cannot deliver in the 5 day period after you placed your order we will give you a choice to wait until we can make the delivery or you can cancel the transaction.
8 International deliveries
We do not deliver internationally.
9 Incorrect goods delivered / broken goods delivered
Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage / incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong.
10 Transfer of risk on delivery
Once we have delivered the goods to you the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!
11 Inability to deliver
If you, or someone authorized by you is not available at a particular delivery address then we will try and deliver the goods [twice] more. If we are still unable to deliver the goods then we will cancel the order and refund the purchase price.