Returns Policy
This Returns Policy forms part of 3D Workshop (Pty) Ltd (‘we’ or ‘us’) terms and conditions.
1 Goods that cannot be returned
Not all of our goods are able to be returned for various reasons. Goods which are:
• Made to your specifications
• Clearly personalized for you,
Cannot be returned. However you can still get a refund if the goods were defective in some way (see our section on ‘defective goods’ below).
This list is based on section 42(2) of the Electronic Communications and Transactions Act no. 25 of 2002 and ignores section 16 of the Consumer Protection Act no. 68 of 2008 as we have assumed all sales will be online.
2 Unwanted products
At 3D Workshop (Pty) Ltd, we allow you to return any goods or services not mentioned in the sections above even if they are not defective if:
• They were bought in the last 7 days, and
• They are still in their original condition, and
• They are unused,
• They still have all the accessories or parts.
After the 7-day period you can only get a refund if the goods or services were defective.
3 Goods that were damaged on delivery
Goods that are damaged on delivery are considered to be ‘defective goods’ and the same procedure for returning them applies. See how to do that below.
4 Defective goods or services
Before you return any goods or services please be sure that they really are defective. A defect is an important imperfection or failure in a good or service which causes the good or service to be less than an ordinary person would expect from the good or service.
Goods that are damaged due to the reasons below are NOT defective:
• Damage due to you using the goods incorrectly or contrary to what is set out in the instructions
• Damage due to electrical surges or corrosion from sea air, or water damage where the goods are not designed for this
• Damage as a result of unauthorized changes to the goods,
• Damage due to negligence or failure to care for the goods.
If you receive any goods which are defective then you can return them within 6 months of delivery of those goods to you.
The Consumer Protection Act no. 68 of 2008 at section 56 requires a supplier to provide a warranty on goods that is no less than 6 months for defective goods
You have a right to a quality service which includes:
• completing the service on time (unless there is an unavoidable delay in which case the cause of the delay must be communicated to you)
• the service to be of a reasonable quality compared to what someone would ordinarily expect,
• the return of your goods in the same condition as they were received (with the exception of fair wear and tear).
The Consumer Protection Act no. 68 of 2008 at section 54 requires a supplier to provide a quality service.
6 How to return goods
If you need to return goods, then please:
- send an email to accounting@3dworkshop.co.za with your invoice number and the reason for the return.
- Package the products as safely and securely as you can with as much of the original packaging as you may still have and include all accessories that you received,
We will contact you to set out precisely how we will pick up the goods you received.
7 Charges for returns
If the goods are not defective we can charge a reasonable fee for the delivery back to us. We will not charge a fee if the goods were defective.
8 Refunds
You can decide if you want a replacement good or to be refunded. If you choose to be refunded then we will refund your purchase using the same method you used to buy the goods using the Netcash payment platform, although all refunds must be processing into a bank account and cannot be made in cash.